We love to hear from our subscribers. In fact, many of the resources available in the Marketing Ops Journal are from requests that our research and editorial team receives. As a subscriber, you’ll not only be able to submit topic requests, but you can use our Ask the Network feature to pose questions to our network of experts.

The weekly update newsletter will alert you to the latest resources and content as they’re added. You’ll also receive special email alerts about upcoming training webinars.

Your Marketing Ops Journal subscription gives you full access to the dashboard, from which you can access the various resources and features. From there, you can see details on the upcoming webinar with instructions on how to register.

If you can’t attend a live training session, it’s not a problem. All of them are recorded and made available a few days after the live event.

Yes you can. This is one of the great benefits of being a Marketing Ops Journal subscriber. Our in-house researchers and analysts wade neck-deep in marketing operations as a matter of course, regularly gathering and curating best practices. You can tap into them and get their insight and advice on your specific questions and challenges. In a few business days, you receive a response back.

Typically responses are returned in 3-4 business days. Sometimes it will take longer if your question requires research or is very specific.

Yes. We take confidentiality very seriously. You do have the choice to have the question and answer published publicly if it is general in nature, but that will still be displayed anonymously with no identifying details of you or your company.

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Once you’ve completed the order for a new subscription, your monthly subscription will be cancelled and you’ll be refunded a prorated amount for the current month.

It’s a simple process to add additional users. Just head to My Account and select the number of users you wish to add to your subscription. Once you complete the order, you’ll receive a link that can be provided to the other users to set up their subscription account.

You’ll also be able to monitor the users within your account.

We do. Just send us an email to groups@marketingopsjournal.com letting us know. Please include your name, email, company name and number in your group and we’ll send you a quote.

Our mission is to provide up-to-date research and insights on building and optimizing B2B marketing operations. We don’t offer professional certification or continuing education credits, but we can recommend 3rd-parties that offer those services.

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All subscriptions automatically renew and are charged to the credit card on file. You can see your next renewal date in My Account.

If you need to cancel your account, please do so at least one business day prior to your monthly or annual renewal date. We cannot prorate or refund our service if you do not cancel your subscription before your renewal.

You can easily cancel your subscription by sending us an email to support@marketingopsjournal.com.  We’ll just need your account username, email address and order number.

Sorry. To protect our users’ privacy, we don’t expose subscription information to others without their express permission.

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While we don’t offer consulting, our team has worked with many reputable consulting firms and can make recommendations based on your industry and needs. Subscribers can use our Help Desk service to get recommendations.

Uh oh.  If you’ve run into a problem on the site, send us an email at support@marketingopsjournal.com.

Sorry about that. Please send us an email at support@marketingopsjournal.com expressing your disappointment in the lack of thoroughness in our FAQ and we’ll be sure the appropriate person is severely reprimanded. Oh…and don’t forget to include the question you had.