Marketing Ops Journal

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Whether you have specific questions about optimizing your marketing operation—or just want to know which questions you should be asking—the library of questions in the Marketing Ops Journal makes it easy to find the answers and resources you need.

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  • Why is customer retention so much more important in B2B than in B2C?
  • Our research interviews were really informative. Do we really need to conduct a broader research survey now?
  • How can I tell if a customer is defecting early enough to do something about it?
  • What should I do with the leads that sales people disqualify?
  • How can I tell what a customer's real agenda is and identify what type of buyer they really are?
  • If we hire experienced reps, shouldn't they already know what to do?
  • What's the difference between "explicit" and "latent" demand?
  • What do close rates have to do with lead generation?
  • Why shouldn't we just focus our attention on our largest customers?
  • What's the difference between defection detection and customer retention?

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